Terms of Service & Privacy Policy

1. Introduction

Welcome to Creative Masters Agency (“we”, “us”, “our”). By accessing or using our website at www.creativemastersagency.com (the “Site”) and submitting any form, you agree to be bound by these Terms of Service & Privacy Policy (the “Agreement”).

2. Registered Office & Contact

Registered office:
Creative Masters Agency
[Registered Address], Thessaloniki, Greece

Contact:
Email: [contact@creativemastersagency.com]
Phone: [+30 69XXXXXXXX]

3. Scope of Services

We offer:

• Consultation services (strategy calls, project scoping)
• Newsletter subscription (periodic updates, tips, news)

4. Acceptance of Terms

By checking “I accept the terms and conditions” and submitting your information, you confirm you have read, understood and agree to this Agreement, and consent to our collection and use of your data as described below.

5. Data We Collect

When you submit our contact form, we collect:

• First name & last name
• Email address
• Telephone number (optional)
• Subject & detailed inquiry text
• Your consent choices: newsletter subscription and acceptance of these terms

6. Purpose & Use of Your Data

Primary use: to respond to your inquiry, provide consultation, and—if you opt in—send our newsletter.
Secondary use: none. We do not sell, rent, or share your personal data with third parties. No CRM or marketing automation beyond our own mailing list.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes set out above. Specifically:

• If we enter into a contractual engagement with you (“deal”), we keep your data until the deal concludes.
• Once the engagement ends, or if no agreement is reached, we will securely delete or anonymize your personal data.

8. Newsletter

If you opt in, you’ll receive periodic emails. You may unsubscribe at any time by clicking the “unsubscribe” link in any newsletter or by contacting us at our email above. We handle subscriptions in accordance with GDPR standards.

9. No Refunds

All fees, if any, quoted or charged for our consultation services are non-refundable.

10. Response Time

We aim to send an initial reply to all inquiries within 3 business days. We do not guarantee a faster response time, nor liability for external delays.

11. Intellectual Property

All content on the Site (text, graphics, logos) is our property or used under license. You may not reproduce or use our content without express written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Creative Masters Agency and its officers, employees, or agents shall not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to this Agreement, your use of the Site, or reliance on any information obtained through the Site.

13. Governing Law & Dispute Resolution

This Agreement is governed by the laws of Greece. Any claim must be brought in the courts of Thessaloniki.

14. Changes to This Agreement

We may update these terms at any time. The “Last updated” date at the top will reflect the most recent revision. Your continued use of the Site after changes constitutes acceptance of the revised terms.